Human Factors for Business Performance

Overview

🕮 Off the shelf (OTS)

There are misconceptions that Human Factors (HF) is a discipline which is only applicable to safety critical industries like aviation, medicine and the oil and gas sectors. In fact, there are tangible benefits to investing in HF beyond improving safety. The same skills that help pilots, surgeons and oil rig drillers can be applied far more frequently to benefit an organisation beyond safety.

This course focuses on giving a team the tools to allow them to manage workload, problem solve and make effective decisions equips them with the ability to handle work-related difficulties without the need for higher level intervention. Regardless of the setting, front line team members are able to handle complex, dynamic situations. An organisation that can demonstrate a commitment to improve and invest in its staff will reap the benefits of increased job satisfaction. Participants also look at reducing absenteeism. Time off work due to stress and fatigue can be partly addressed through HF training. But workplace morale is undoubtedly going to affect individual stress levels. Investment in a combination of stress & fatigue management training and introducing peer support programmes demonstrates a commitment to employee well-being leading to reduced absenteeism and improved retention.