Assertive and Impactful Conversations in the Government Analytical Service

Overview

🕮 Off the shelf (OTS)

The Assertive and Impactful Conversations in the Government Analytical Service course is designed for learners who want to strengthen their interpersonal communication skills and have more effective conversations with colleagues, stakeholders and senior leaders. It is particularly suited to analysts who need to influence others, provide feedback, manage challenging conversations and contribute confidently in meetings.

This practical one-day masterclass develops the communication skills needed to engage others with confidence, professionalism and impact. Learners will explore the principles of assertive communication, techniques for managing difficult conversations, and approaches to delivering constructive feedback that supports positive working relationships. The course also examines strategies for managing emotions, responding to challenging behaviours and conducting productive meetings that achieve positive outcomes.

Learning is reinforced through highly interactive practical exercises, role-play, case studies and personalised feedback.