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Giving and Receiving Feedback

Understand the purpose and benefits of giving feedback and being open to receiving challenging feedback
Provide constructive, developmental feedback that recognises achievements and improves performance
Appreciate the value of accounting for an individual’s specific characteristics when providing them with feedback

Overview

Cross Civil Service

The act of giving feedback at work serves several valuable purposes. It can be used to show appreciation or gratitude and to improve an individual’s self-belief, positivity, confidence and self-esteem. It can be a motivating force that encourages people to keep developing their skills and knowledge and a way of maintaining performance or further improving it.

Being able to provide feedback in a way that boosts motivation and performance is an important skill for managers at all levels. Being sufficiently open-minded to receive that feedback in the spirit it was intended is a valuable workplace characteristic for anyone.

Please refer to the course flyer for a full description of the learning. Visit the open course schedule to see upcoming dates for all available learning.