Engaging People with Change

Overview

🕮 Cross Civil Service

Engaging people with change can be challenging. From the outset, there may be knee-jerk, negative responses to contend with. People may be uncomfortable with the unknown. They may feel as if they’ve been down this road before. They may struggle to see why anything needs to change at all.

This course shows how to help people to engage positively with change by understanding the bigger picture, how they fit into it and what it means for them. It introduces tools and techniques for translating high-level change messages into a compelling change narrative that can build belief when and where it matters.

After completing this course, you’ll know how to lead people through periods of ambiguity and uncertainty. Equipped with a better appreciation of why change happens and what causes it, you’ll understand the factors that can affect how people prepare for change, the role that technology typically plays in change and how to encourage motivation, engagement and innovation to drive change.

As well as creating an environment where people feel safe to share and process their feelings and questions, you’ll be able to communicate change with clarity and vision, helping to inspire changes in your colleagues’ behaviour. Able to identify and manage potential future challenges, you’ll also be confident in constructively challenging leaders on change when needed.

Please refer to the course flyer for a full description of the learning.

Visit the open course schedule to see upcoming dates for all available learning.