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Home Foundations of public administration Customer Pursuing Customer Service Excellence

Pursuing Customer Service Excellence

Assess the customer service provided by you and your team against current best practice
Identify areas for improvement and plan how to make those improvements
Continually deliver excellent customer service

Overview

Cross Civil Service

There are 2 critical components within excellent customer service. First, there are the skills and techniques required to turn every interaction into a pleasant experience for your customer. Next, there’s the mindset of continual self-improvement which helps push the boundaries of what excellent customer service looks like.

This course is aimed at experienced customer-facing staff who are already well versed in the principles and practice of providing great customer service. It aims to stretch and challenge you by exploring how to solve complex customer service issues and raise the service performance of your teams. It encourages you to think about what excellence means and how the pursuit of excellence is a process of continual improvement which never really ends.

Please refer to the course flyer for a full description of the learning. Visit the open course schedule to see upcoming dates for all available learning.