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Home Foundations of Public Administration Customer Introduction to Communicating Effectively within a Customer Service Environment

Introduction to Communicating Effectively Within a Customer Service Environment

Recognise the benefits of implementing and maintaining a culture of continuous improvement and be able to promote it in their own workplace
Understand the seven most common sources of waste in customer service environments and how to combat them
Digest the value of the gradual elimination of wasteful activities and the importance of increasing productivity, becoming more efficient and reducing costs.

Overview

Cross Civil Service

Our ability to influence people is directly related to our ability to communicate. However, effective communication isn’t just about talking or writing. Being an effective listener is just as important.

Within this course, you’ll learn about ’active‘ listening and how this can lead to more productive conversations. You’ll also explore how to plan and structure communications in order to ensure a successful outcome. Aimed at anyone in a customer-facing role, this course provides a strong grounding in the principles of effective communication and how they translate into positive customer interactions.

Please refer to the course flyer for a full description of the learning. Visit the open course schedule to see upcoming dates for all available learning.