Handling Challenging Customers and Complaints in Different Ways – Writing
Understand how to handle difficult written conversations with customers
Tailor your communications to meet an individual customer’s needs
Reduce the likelihood of customers needing to get in touch again or feeling that their complaint was not properly addressed
Cross Civil Service
Although electronic forms of communication may have superseded the traditional pen and paper approach, the ability to use the written word to full effect remains just as important as it ever was.
This digital course explores how to manage challenging and dissatisfied customers in writing. You’ll be able to improve your writing skills, helping you respond to written customer queries in a positive and professional manner. There’s also the opportunity to consider how people react to written communications and the difference that your response could make.
You can now make closed and public bookings online using the new booking portal.
The portal is a quicker, smoother and more intuitive booking process that gives you immediate access to up-to-date products and prices. Starting 1 Dec 2023, closed and public bookings will only be taken via the portal. Visit the How to book page to find out more.