Pursuing Customer Service Excellence

Overview

🕮 Cross Civil Service

There are 2 critical components within excellent customer service. First, there are the skills and techniques required to turn every interaction into a pleasant experience for your customer. Next, there’s the mindset of continual self-improvement which helps push the boundaries of what excellent customer service looks like.

This course is aimed at experienced customer-facing staff who are already well versed in the principles and practice of providing great customer service. It aims to stretch and challenge you by exploring how to solve complex customer service issues and raise the service performance of your teams. It encourages you to think about what excellence means and how the pursuit of excellence is a process of continual improvement which never really ends.

Please refer to the course flyer for a full description of the learning. Visit the open course schedule to see upcoming dates for all available learning.