Home Foundations of public administration Customer Handling Challenging Customers and Complaints in Different Ways – Writing

Handling Challenging Customers and Complaints in Different Ways – Writing

Understand how to handle difficult written conversations with customers
Tailor your communications to meet an individual customer’s needs
Reduce the likelihood of customers needing to get in touch again or feeling that their complaint was not properly addressed

Overview

Cross Civil Service

Although electronic forms of communication may have superseded the traditional pen and paper approach, the ability to use the written word to full effect remains just as important as it ever was.

This digital course explores how to manage challenging and dissatisfied customers in writing. You’ll be able to improve your writing skills, helping you respond to written customer queries in a positive and professional manner. There’s also the opportunity to consider how people react to written communications and the difference that your response could make.

Please refer to the course flyer for a full description of the learning. Visit the open course schedule to see upcoming dates for all available learning.