Home Foundations of public administration Customer Going the Extra Mile for Your Customer

Going the Extra Mile for Your Customer

Improve the level of customer service and satisfaction that you provide
Improve the level of customer service and satisfaction that you provide
Identify ways in which your team can improve the service they offer

Overview

Cross Civil Service

Demonstrating a willingness to help the customer at all points in their customer journey is what helps transform good customer service into excellent customer service.

This course is aimed at people who have already learned the fundamentals of customer service but want to further develop their customer handling skills. You’ll spend time thinking about what excellent customer service looks like from the customer’s perspective and how you need to think and behave in order to deliver that service.

Please refer to the course flyer for a full description of the learning. Visit the open course schedule to see upcoming dates for all available learning.