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Customer Service Excellence
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Learn about the 6 pillars of customer excellence
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Explore how to deliver improved customer outcomes and grow your business
Overview
Off the shelf (OTS)
In this series of digital modules, you will learn to develop and practically apply the skills required to deliver a best-practice customer experience. You will also explore how to understand and manage customers’ needs and expectations and how to engender their trust.
Please note – data may be processed in countries with adequacy agreements in place.
Delivery method
Digital
Course duration
1.2 hours
Competency level
Foundation
Delivery method
-
Digital
Course duration
1.2 hours
Competency level
-
Foundation
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