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Customer Care
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Develop a ‘customer-led’ approach to business by improving customer satisfaction
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Improve staff attitudes
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Develop techniques in handling customer complaints positively and assertively
Overview
Off the shelf (OTS)
This course is designed for all who communicate with customers and colleagues, either on a face-to-face basis, or on the telephone.
Delivery method
Virtual
Course duration
6 hours
Competency level
Working
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