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Home Foundations of public administration Customer Continuous Improvement and Lean 

Continuous Improvement and Lean

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    Develop a basic understanding of the methodology, thinking and tools behind continuous improvement
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    Review your team’s performance, making small changes to day to day processes, if required
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    Articulate and promote the business case for lean and similar schools of thought

Overview

Off the Shelf (OTS)

Over the years, several schools of thought have emerged that define the fundamental principles of continuous improvement. Whether it’s called lean, Six Sigma, re-engineering or process improvement, much of the thinking, the tools and the approaches remain the same. They all now feature in most organisations’ quest for continuous improvement.

This two-day course provides a detailed insight into continuous improvement techniques. It will demonstrate how a collaborative team approach to systematically removing activities that waste time and resource can lead to improved performance.

Delivery method
Face to face icon

Face to face

Virtual icon

Virtual

Course duration
Duration icon

48 hours

Green building representing strand 1 of the campus map
Delivery method
  • face to face icon

    Face to face

  • Virtual icon

    Virtual

Course duration
Duration icon

48 hours

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