ITIL® Practitioner

Overview

🕮 Off the shelf (OTS)

This highly practical course is designed to show students "how" to implement service improvements based around ITIL’s philosophy of ‘Adopt and Adapt’. It has a holistic syllabus and combines all 9 guiding principles of service improvement, the service improvement approach, communication, metrics and measurement, communication, and organizational change management with practical exercises and exam technique. The course acts as a full preparation for the ITIL Practitioner examination which is sat at the end of the 3 day event.

Successful completion of this course requires access an external online assessment. The online assessment platform may not be accessible from Civil Service department IT due to security restrictions. If you have any questions or believe you may be impacted by these restrictions, please contact support@governmentcampus.co.uk.