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Conversational Intelligence
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Understand why conversations are so powerful and the neuroscience of why they make us feel safe and included
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Explore the 3 levels of conversation, transactional, conditional and transformational and how these play out
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Practice the 3 levels of conversation and receiving feedback
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Explore the spectrum of trust and safety within a conversation and how to pull someone from a place of mistrust to trust
Overview
Off the shelf (OTS)
Conversations are dynamic, interactive and inclusive. They evolve and impact the way we connect, engage, interact and influence others enabling us to shape reality, mind sets, events and outcomes in a collaborative way. Conversations are not linear but multi-dimensional.
This workshop is about being present in your conversations and knowing which level of conversation you are in and how to adapt your communication to ensure you are creating a dynamic of trust and inclusivity.
Delivery method
Face to face
Virtual
Course duration
7 hours
Competency level
Working
Delivery method
-
Face to face
-
Virtual
Course duration
7 hours
Competency level
-
Working