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Conducting High Quality Conversations

Improve the quality of conversations you have at work
Identify the emotional triggers that can make some conversations difficult
Develop techniques for managing your own emotions and initiating a productive dialogue

Overview

Cross Civil Service

Having a genuine interest in another person’s interests and needs and being able to establish trust is what makes the difference between a routine conversation and a quality conversation. We all want to have quality conversations like this but it’s not always as easy as it sounds. Too often, our emotions can get in the way.

This course has been designed to explore the emotional triggers that can derail a conversation. It explores what happens when we’re more aware of the conversational impact of our own behaviour and can allow the rationale side of our brain to take charge. This helps us to communicate with respect, listen more actively and to recognise the impact our words may have on another person’s feelings.

Please refer to the course flyer for a full description of the learning. Visit the open course schedule to see upcoming dates for all available learning.